The monitor says "No Signal" when the USB camera is plugged in.
Ensure the USB Camera is fully plugged into the unit. If the USB connector is not plugged in all the way, the monitoring unit will report that it can't connect to the camera. Push the USB connector fully back into place and it will correct this problem. Please contact us if this problem persists.
The cable size I want is not in stock, but the replacement cable for that size is. Why can't I order the size I want with all of the components?
Currently, our inspection cameras are sold as a set with the option to purchase extra or replacement camera cables. Due to current supply chain constraints, we are not able to offer an "a-la-carte" service at this time.
Why doesn't the picture seem very clear when inspecting a closed space?
Adjust the brightness of the lights to clear up the image. Using the camera with the lights at a medium intensity will usually result in the clearest image.
What is the outer diameter of the camera?
The endoscope camera has an outer diameter of 5.5mm (0.216”).
Can I use this camera to inspect sewer lines in the basement or is 3 feet deep the max?
It depends on the depth of standing water in your sewer lines. The American Mutt Tools Endoscope camera is currently only waterproof in up to 3ft of standing water for 30 minutes. The plastic handheld controller with the screen is not waterproof.
What is the camera focal length?
5" - 6"
Does the camera come with a charger?
Yes, this product does come with a USB charging cable that you can use to charge your endoscope. However, it does not come with a wall outlet charger. You can also charge the camera by connecting it to your computer.
What size is the lithium-ion battery?
The camera uses a rechargeable 3000mah Lithium-Ion Battery.
Why is the mirror hazy?
The mirror attachment ships with a protective film cover. Please remove the protective film before using the inspection mirror.
Where is this product made?
Our inspection camera is professionally manufactured in China.
